Confirmed Service Customer
Had appointment for oil change and to fix my squeaky seat. My car has 5k miles in it. Seat shouldn���t squeak! Waited 2.5 hours for an oil change and they still never addressed seat issue. I was told they���d have to tear my seat apart to find issue and it would be another hour.I rescheduled. I told service person to just order me a new seat. He said it doesn���t work that way with GM. I find it ridiculous that one, 2.5 hours for oil change and maintenance and two, they have to tear my brand new car seat apart? I���ve never complained on a survey, but this last visit was not acceptable. I now have to come back and wait, who knows how long, to have my brand new seat taken apart.
Carrie G.
ALLIANCE,
OH
Business Response
Thank you for reaching out to us. We regret to hear about the situation you have described. We have since remedied this situation by ordering parts for this vehicle please feel free to call us. Your service advisor will be reaching out to you with more details. Thank You for being a valued member of the Lavery Family.
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Thanks for the service in a timely manner. Update on needs much appreciated. Thanks again
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As always, a very friendly staff who explained things to me and got the work done quickly.
