Confirmed Service Customer
My truck has been in 4 times in 4 months. The first time was for an oxygen sensor that the team stripped out of the cat and it turned into a new cat and 3 new sensors on me. I took it home and it showed a cylinder 3 code. I reset it but reading online it was from the cat work and not being reset. Then it needed a cyl 2 glow plug that the team first said I had to pay for it. The vehicle has been shuddering. The service group told me it needs a torque converter before the recall software. 2 weeks in the shop and another $3700 later it has that but you didn���t install the recall software. Your team told me to keep driving it at 149,000 because the recall will not be mileage limited. Stadium just told me they���ve had the software and the repair is only covered to 150,000 miles. I feel like trust has been lost.
Wayne D.
ALLIANCE,
OH
Business Response
We are very sorry to hear about this concern. I will look into the situation with the staff and get back in touch with you with more information. Again we apologize for any inconvenience and look forward to rectifying the communication issue.
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